Patrick McAteer

Eventually, your company will need to take on a major cross-functional project. When that time comes, you or one of your co-workers will need to work on becoming a project manager for your business. Even if you have no intention of becoming a project manager full time, you’ll want to know how the most successful members of the field navigate the complexities of project management. It’s no easy task; if you have little experience managing a budget or delegating assignments, it can feel nearly impossible to accomplish anything, let alone finish the project on time and within its budget. Just…

Customer success management is about so much more than just retention.

These days, customers are bombarded with information the second they open a browser on their phone or laptop. Consequently, marketers are having a more difficult time than ever breaking through the noise. But there is possibly a solution: Placing a greater emphasis on the customer journey map.  The customer journey map helps your business address many of the fundamental questions as marketing, such as how customers are learning about your business and what motivates them to purchase your product or service instead of your competitors. Until only recently, these questions often went unanswered. After all, how could you tell whether…

Last week, we talked about what sets Microsoft Dynamics 365 apart from other enterprise resource planning systems. If we were to guess, we’d expect some responded to the article by saying “Great, I see what Dynamics 365 does best. But what about Microsoft Dynamics 365 for finance and operations?” Short answer? It does quite a lot for both areas. In fact, we already mentioned one area the system addresses for operations: planning. Of course, that’s only the start of it. Microsoft Dynamics 365 for finance and operations automates so many of the tedious tasks your team faces on a daily…