In two separate research studies from 2011 and 2012, respectively, Accenture reported that 66% of consumers switch providers due to poor customer service, and 42% of companies said that many decisions are based on inaccurate or incomplete data. Sage 100 ERP 2014 addresses these pressing problems that businesses face, including the loss of customers due to poor customer experience, price pressure from customers and lack of access to accurate and actionable data in order to make informed business decisions.
Integrated with Sage 100 ERP, Sage Intelligence allows businesses to easily access up-to-date data, such as product information and salesperson profitability. And, its new Profitability Dashboard provides visualization of the data, empowering companies to report across their entire business.
Enabling mobile accessibility to increase efficiencies and gain more loyal customers, Sage built Sage 100 ERP 2014 to offer integration with the following connected service add-ons:
- Gives field sales teams an online interactive product catalog, customer purchase history and current product availability
- Increases sales reps’ revenue production by enabling them to increase average order sizes and process orders, take payments and collect signatures on iPads
- View and edit customer information on your iPad
- Create a quote and email it to your customer
- Check product availability and confidently commit to fulfilling orders
Sage Mobile Service
- Increases service technician production, leading to higher revenue per technician
- Improves customer service by providing work order and customer information anytime, anywhere
Sage CRM
- Better integrated with Sage ERP, making sales teams mobile and improving quota attainment
Sage Inventory Advisor
- Helps businesses make informed decisions on inventory
- Provides daily diagnostic of inventory, leading to improved fill rates and lower cash investments in inventory
Sage Billing and Payment
- Helps businesses dramatically lower costs of printing, folding and mailing invoices as postage costs rapidly increase
- Accessible through a browser that streamlines and automates accounts receivable process
- Accepts electronic payments and automates invoice delivery through email