Our response times to critical support calls are almost immediate. The severity of the case and response time needed is agreed upon by both the consultant and the client. All clients have direct access to at least one consultant. Support and maintenance plans are customized to fit the clients needs.
We always recommend that clients stay on maintenance with the software manufacturer. Clients subscribing to this maintenance will receive all product upgrades free, and both the client and re-seller will have access to a database of cases opened with the software manufacturer. This allows us to keep track of cases specific to your business management solution as well as to get support from the software manufacturer if needed.
We offer a variety of maintenance plans for clients with basic needs to clients with more requirements needing actively managed service support for all their IT and enterprise software needs, or something in between. Support plans are customized to meet the individual needs of the client. Call us to learn more about our cloud hosting and office 365 offerings.
We conduct in-house training using your company data on your enterprise software program. Training is most effective when using familiar company data. We also provide training at our office location.
In addition, more generic training can be arranged with the software manufacturer at their training center.
We pride ourselves in our knowledge and years of experience of the various industries we support, so when we provide training, it is not just on the software itself, but we will always offer industry and best practice standards to follow and guide you as to the most appropriate way of using the software.
The industries we support include distribution, manufacturing, retail and eCommerce, real estate, apparel, food services, professional services, and media and entertainment.
We provide the following IT maintenance and support services at very cost effective prices:
- Hosting – let us we host your Sage 100 ERP or QuickBooks ERP at our data center. No server or networking infrastructure required.
- Backup – real-time cloud and on premise disaster recovery solutions.
- Office 365 – email and calendar, Microsoft office applications, and other collaboration tools.
- Security and restricted user access.